{"id":252521,"date":"2026-01-02T14:38:18","date_gmt":"2026-01-02T13:38:18","guid":{"rendered":"https:\/\/mindrush.eu\/?page_id=252521"},"modified":"2026-04-23T15:20:01","modified_gmt":"2026-04-23T14:20:01","slug":"shipping-policy","status":"publish","type":"page","link":"https:\/\/mindrush.eu\/en\/shipping-policy\/","title":{"rendered":"Shipping Policy"},"content":{"rendered":"\n[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;section&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_row admin_label=&#8221;row&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;Inter||||||||&#8221; header_text_align=&#8221;center&#8221; header_font_size=&#8221;36px&#8221; global_colors_info=&#8221;{}&#8221;]<h1>Shipping policy &#8211; Mindrush<\/h1>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#000000&#8243; global_colors_info=&#8221;{}&#8221;]<p data-start=\"461\" data-end=\"493\"><em data-start=\"461\" data-end=\"493\">Last updated: <span class=\"katex\"><span class=\"katex-mathml\"><br \/>\n<math xmlns=\"http:\/\/www.w3.org\/1998\/Math\/MathML\"><semantics><mrow><mi>2-1-2026<\/mi><\/mrow><\/semantics><\/math>\n<p><\/span><\/span><\/em><\/p>\n<p data-start=\"495\" data-end=\"689\">At Mindrush, we aim to process and ship every order with care, discretion, and transparency. Below you\u2019ll find clear information about our shipping process, delivery times, and responsibilities.<\/p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<h2 data-start=\"696\" data-end=\"715\">Order Processing<\/h2>\n<p data-start=\"717\" data-end=\"795\">All orders are processed within 1 or 2<strong data-start=\"749\" data-end=\"767\">\u00a0business day<\/strong> after payment confirmation.<\/p>\n<p data-start=\"797\" data-end=\"881\">Orders placed on weekends or public holidays are processed on the next business day.<\/p>\n<p data-start=\"883\" data-end=\"1031\">Once your order has been handed over to the carrier, you will receive a <strong data-start=\"955\" data-end=\"1012\">shipping confirmation email with tracking information<\/strong> (where available).<\/p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<h2 data-start=\"1038\" data-end=\"1062\">Shipping Destinations<\/h2>\n<p data-start=\"1064\" data-end=\"1140\">Mindrush ships to a <strong data-start=\"1084\" data-end=\"1139\">large number of countries within the European Union<\/strong>.<\/p>\n<p data-start=\"1142\" data-end=\"1346\">Availability of shipping may vary depending on local regulations and logistics partners. If shipping to your country is not available at checkout, it means we currently cannot deliver to that destination.<\/p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<h2 data-start=\"1353\" data-end=\"1370\">Delivery Times<\/h2>\n<p data-start=\"1372\" data-end=\"1431\">Estimated delivery times depend on the destination country:<\/p>\n<ul data-start=\"1433\" data-end=\"1517\">\n<li data-start=\"1433\" data-end=\"1471\">\n<p data-start=\"1435\" data-end=\"1471\"><strong data-start=\"1435\" data-end=\"1451\">Netherlands:<\/strong> 1\u20132 business days<\/p>\n<\/li>\n<li data-start=\"1472\" data-end=\"1517\">\n<p data-start=\"1474\" data-end=\"1517\"><strong data-start=\"1474\" data-end=\"1497\">Other EU countries:<\/strong> 2\u20138 business days<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1519\" data-end=\"1671\">These timeframes are estimates and not guarantees. Delays may occur due to customs checks, local postal services, holidays, or unforeseen circumstances.<\/p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<h2 data-start=\"1678\" data-end=\"1699\">Discreet Packaging<\/h2>\n<p data-start=\"1701\" data-end=\"1766\">All Mindrush orders are shipped in <strong data-start=\"1736\" data-end=\"1765\">plain, discreet packaging<\/strong>.<\/p>\n<ul data-start=\"1768\" data-end=\"1883\">\n<li data-start=\"1768\" data-end=\"1823\">\n<p data-start=\"1770\" data-end=\"1823\">No product names or brand references on the outside<\/p>\n<\/li>\n<li data-start=\"1824\" data-end=\"1854\">\n<p data-start=\"1826\" data-end=\"1854\">Neutral sender information<\/p>\n<\/li>\n<li data-start=\"1855\" data-end=\"1883\">\n<p data-start=\"1857\" data-end=\"1883\">Privacy-focused handling<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1885\" data-end=\"1942\">Your order will not reveal its contents to third parties.<\/p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<h2 data-start=\"271\" data-end=\"298\">Lost or Seized Shipments<\/h2>\n<p data-start=\"300\" data-end=\"408\">In rare cases, a shipment may become lost in transit or be seized by a carrier or authority before delivery.<\/p>\n<p data-start=\"410\" data-end=\"538\">If this happens, Mindrush will <strong data-start=\"441\" data-end=\"464\">take responsibility<\/strong> and offer a fair solution. After reviewing the situation, we will either:<\/p>\n<ul data-start=\"540\" data-end=\"675\">\n<li data-start=\"540\" data-end=\"590\">\n<p data-start=\"542\" data-end=\"590\"><strong data-start=\"542\" data-end=\"584\">Resend the order at no additional cost<\/strong>, or<\/p>\n<\/li>\n<li data-start=\"591\" data-end=\"675\">\n<p data-start=\"593\" data-end=\"675\"><strong data-start=\"593\" data-end=\"618\">Provide a full refund<\/strong>, depending on the circumstances and customer preference.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"677\" data-end=\"896\">To start this process, please contact our support team with your order number and any available tracking information. We will review each case individually and aim to resolve it as quickly and transparently as possible.<\/p>\n<p data-start=\"898\" data-end=\"1012\">Our goal is to ensure that every customer is treated fairly, even when issues occur outside of our direct control.<\/p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<h2 data-start=\"1949\" data-end=\"1966\">Shipping Costs<\/h2>\n<p data-start=\"1968\" data-end=\"2024\">Shipping costs are calculated at checkout and depend on:<\/p>\n<ul data-start=\"2026\" data-end=\"2078\">\n<li data-start=\"2026\" data-end=\"2049\">\n<p data-start=\"2028\" data-end=\"2049\">Destination country<\/p>\n<\/li>\n<li data-start=\"2050\" data-end=\"2078\">\n<p data-start=\"2052\" data-end=\"2078\">Selected shipping method<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"2080\" data-end=\"2149\">Any applicable shipping fees will always be shown <strong data-start=\"2130\" data-end=\"2148\">before payment<\/strong>.<\/p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<h2 data-start=\"2156\" data-end=\"2193\">Tracking &amp; Delivery Responsibility<\/h2>\n<p data-start=\"2195\" data-end=\"2307\">Once an order has been shipped and marked as delivered by the carrier, responsibility transfers to the customer.<\/p>\n<p data-start=\"2309\" data-end=\"2551\">If tracking indicates that a package has been delivered but you have not received it, we recommend first contacting the local carrier or postal service. In many cases, packages are delivered to neighbors, pickup points, or local post offices.<\/p>\n<p data-start=\"2553\" data-end=\"2668\">Mindrush is not responsible for delays or delivery issues caused by carriers once the package has been handed over.<\/p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<h2 data-start=\"2675\" data-end=\"2709\">Incorrect or Incomplete Address<\/h2>\n<p data-start=\"168\" data-end=\"260\">Customers are responsible for providing a correct and complete shipping address at checkout.<\/p>\n<p data-start=\"262\" data-end=\"417\">If an order is returned to us due to an incorrect or incomplete address, refused delivery, or failure to collect the package, <strong data-start=\"388\" data-end=\"416\">no refund will be issued<\/strong>.<\/p>\n<p data-start=\"419\" data-end=\"581\">If the customer wishes to have the order shipped again, <strong data-start=\"475\" data-end=\"510\">additional shipping costs apply<\/strong> and the reshipment is carried out <strong data-start=\"545\" data-end=\"580\">entirely at the customer\u2019s risk<\/strong>.<\/p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<h2 data-start=\"2992\" data-end=\"3020\">Lost or Damaged Shipments<\/h2>\n<p data-start=\"3022\" data-end=\"3154\">If your order arrives damaged or appears to be lost in transit, please contact us within <strong data-start=\"3111\" data-end=\"3123\">48 hours<\/strong> of the expected delivery date.<\/p>\n<p data-start=\"3156\" data-end=\"3164\">Include:<\/p>\n<ul data-start=\"3165\" data-end=\"3244\">\n<li data-start=\"3165\" data-end=\"3186\">\n<p data-start=\"3167\" data-end=\"3186\">Your order number<\/p>\n<\/li>\n<li data-start=\"3187\" data-end=\"3217\">\n<p data-start=\"3189\" data-end=\"3217\">A description of the issue<\/p>\n<\/li>\n<li data-start=\"3218\" data-end=\"3244\">\n<p data-start=\"3220\" data-end=\"3244\">Photos (if applicable)<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"3246\" data-end=\"3339\">We will review the situation and determine an appropriate solution in line with our policies.<\/p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<h2 data-start=\"3346\" data-end=\"3358\">Questions<\/h2>\n<p data-start=\"3360\" data-end=\"3476\">If you have any questions regarding shipping, delivery, or your order status, feel free to contact our support team:<\/p>\n<p data-start=\"3478\" data-end=\"3504\">\ud83d\udce7 <strong data-start=\"3481\" data-end=\"3504\"><a data-start=\"3483\" data-end=\"3502\" class=\"decorated-link cursor-pointer\" rel=\"noopener\">support@mindrush.eu<span aria-hidden=\"true\" class=\"ms-0.5 inline-block align-middle leading-none\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" aria-hidden=\"true\" data-rtl-flip=\"\" class=\"block h-[0.75em] w-[0.75em] stroke-current stroke-[0.75]\"><use href=\"\/cdn\/assets\/sprites-core-i9agxugi.svg#304883\" fill=\"currentColor\"><\/use><\/svg><\/span><\/a><\/strong><\/p>\n<p data-start=\"3506\" data-end=\"3550\">We aim to respond within <strong data-start=\"3531\" data-end=\"3549\">1 business day<\/strong>.<\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]\n","protected":false},"excerpt":{"rendered":"<p>Shipping policy &#8211; MindrushLast updated: 2-1-2026 At Mindrush, we aim to process and ship every order with care, discretion, and transparency. Below you\u2019ll find clear information about our shipping process, delivery times, and responsibilities.Order Processing All orders are processed within 1 or 2\u00a0business day after payment confirmation. Orders placed on weekends or public holidays are [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-252521","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Shipping Policy \u2013 Delivery &amp; Shipping Information - Mindrush.eu<\/title>\n<meta name=\"description\" content=\"Learn about our shipping and delivery. 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