{"id":250239,"date":"2025-08-06T11:14:36","date_gmt":"2025-08-06T11:14:36","guid":{"rendered":"https:\/\/mindrush.eu\/?page_id=250239"},"modified":"2026-10-06T10:16:27","modified_gmt":"2026-10-06T09:16:27","slug":"retourneren","status":"publish","type":"page","link":"https:\/\/mindrush.eu\/nl\/returns\/","title":{"rendered":"Retourneert"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;section&#8221; _builder_version=&#8221;4.27.4&#8243; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; background_color=&#8221;#000000&#8243; sticky_enabled=&#8221;0&#8243; custom_padding=&#8221;0px|||||&#8221;][et_pb_row _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221;][et_pb_column _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; type=&#8221;4_4&#8243;][et_pb_code _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; sticky_enabled=&#8221;0&#8243; custom_padding=&#8221;0px|||||&#8221;]<!-- ============================================================<!-- [et_pb_line_break_holder] -->     MINDRUSH \u2014 RETURNS &#038; REFUNDS<!-- [et_pb_line_break_holder] -->     Self-contained block for a Divi Code module.<!-- [et_pb_line_break_holder] -->     Scoped under #mr-returns so styles won&#8217;t leak into the theme.<!-- [et_pb_line_break_holder] -->     House style: #000 bg, gold #C9A23C accent (dominant),<!-- [et_pb_line_break_holder] -->     yellow #F3CB3F ONLY on the CTA button, Archivo (headings,<!-- [et_pb_line_break_holder] -->     uppercase) + Inter (body), pill button, dark gold-bordered cards.<!-- [et_pb_line_break_holder] -->============================================================ &#8211;><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<style><!-- [et_pb_line_break_holder] -->@import url('https:\/\/fonts.googleapis.com\/css2?family=Archivo:wght@600;700;800&family=Inter:wght@400;500;600&display=swap');<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->#mr-returns{<!-- [et_pb_line_break_holder] -->  --mr-bg:#000;<!-- [et_pb_line_break_holder] -->  --mr-card:#0c0b08;<!-- [et_pb_line_break_holder] -->  --mr-card-2:#0f0e0a;<!-- [et_pb_line_break_holder] -->  --mr-gold:#C9A23C;<!-- [et_pb_line_break_holder] -->  --mr-gold-soft:rgba(201,162,60,.28);<!-- [et_pb_line_break_holder] -->  --mr-gold-faint:rgba(201,162,60,.12);<!-- [et_pb_line_break_holder] -->  --mr-yellow:#F3CB3F;<!-- [et_pb_line_break_holder] -->  --mr-text:#d9d4c6;<!-- [et_pb_line_break_holder] -->  --mr-text-dim:#a39d8c;<!-- [et_pb_line_break_holder] -->  --mr-white:#f5f2e9;<!-- [et_pb_line_break_holder] -->  --mr-no:#c47a6a;<!-- [et_pb_line_break_holder] -->  --mr-no-soft:rgba(196,122,106,.30);<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  background:var(--mr-bg);<!-- [et_pb_line_break_holder] -->  color:var(--mr-text);<!-- [et_pb_line_break_holder] -->  font-family:'Inter',-apple-system,BlinkMacSystemFont,sans-serif;<!-- [et_pb_line_break_holder] -->  font-size:17px;line-height:1.75;padding:0;margin:0;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] -->#mr-returns *{box-sizing:border-box;}<!-- [et_pb_line_break_holder] -->#mr-returns .mr-wrap{max-width:860px;margin:0 auto;padding:64px 22px 80px;}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->\/* ---------- Hero ---------- *\/<!-- [et_pb_line_break_holder] -->#mr-returns .mr-hero{text-align:center;padding:0 0 14px;}<!-- [et_pb_line_break_holder] -->#mr-returns .mr-eyebrow{<!-- [et_pb_line_break_holder] -->  font-family:'Archivo',sans-serif;text-transform:uppercase;<!-- [et_pb_line_break_holder] -->  letter-spacing:.28em;font-size:12px;font-weight:700;color:var(--mr-gold);margin:0 0 18px;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] -->#mr-returns h1{<!-- [et_pb_line_break_holder] -->  font-family:'Archivo',sans-serif;text-transform:uppercase;letter-spacing:.04em;<!-- [et_pb_line_break_holder] -->  font-weight:800;font-size:clamp(34px,6vw,56px);line-height:1.05;color:var(--mr-white);margin:0 0 20px;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] -->#mr-returns .mr-intro{max-width:680px;margin:0 auto;color:var(--mr-text);font-size:18px;}<!-- [et_pb_line_break_holder] -->#mr-returns .mr-intro p{margin:0 0 16px;}<!-- [et_pb_line_break_holder] -->#mr-returns .mr-trust{display:flex;flex-wrap:wrap;justify-content:center;gap:10px;margin:30px 0 4px;}<!-- [et_pb_line_break_holder] -->#mr-returns .mr-trust span{<!-- [et_pb_line_break_holder] -->  font-family:'Archivo',sans-serif;text-transform:uppercase;letter-spacing:.12em;<!-- [et_pb_line_break_holder] -->  font-size:11px;font-weight:600;color:var(--mr-gold);<!-- [et_pb_line_break_holder] -->  border:1px solid var(--mr-gold-faint);border-radius:999px;padding:8px 16px;background:var(--mr-card);<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->\/* ---------- Cards ---------- *\/<!-- [et_pb_line_break_holder] -->#mr-returns .mr-card{<!-- [et_pb_line_break_holder] -->  background:var(--mr-card);border:1px solid var(--mr-gold-soft);<!-- [et_pb_line_break_holder] -->  border-radius:20px;padding:32px 32px 28px;margin:22px 0;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] -->#mr-returns .mr-card h2{<!-- [et_pb_line_break_holder] -->  font-family:'Archivo',sans-serif;text-transform:uppercase;letter-spacing:.05em;<!-- [et_pb_line_break_holder] -->  font-weight:700;font-size:clamp(18px,2.6vw,23px);color:var(--mr-gold);margin:0 0 16px;line-height:1.25;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] -->#mr-returns .mr-card p{margin:0 0 14px;}<!-- [et_pb_line_break_holder] -->#mr-returns .mr-card p:last-child{margin-bottom:0;}<!-- [et_pb_line_break_holder] -->#mr-returns .mr-card strong,#mr-returns .mr-card b{color:var(--mr-white);}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->\/* check \/ cross lists *\/<!-- [et_pb_line_break_holder] -->#mr-returns ul.mr-list{list-style:none;margin:0 0 6px;padding:0;}<!-- [et_pb_line_break_holder] -->#mr-returns ul.mr-list li{position:relative;padding:0 0 0 30px;margin:0 0 11px;}<!-- [et_pb_line_break_holder] -->#mr-returns ul.mr-list li:before{<!-- [et_pb_line_break_holder] -->  position:absolute;left:0;top:1px;font-weight:700;font-size:15px;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] -->#mr-returns ul.mr-yes li:before{content:\"\\2713\";color:var(--mr-gold);}<!-- [et_pb_line_break_holder] -->#mr-returns ul.mr-no li:before{content:\"\\2715\";color:var(--mr-no);}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->\/* numbered steps *\/<!-- [et_pb_line_break_holder] -->#mr-returns ol.mr-steps{list-style:none;counter-reset:s;margin:0;padding:0;}<!-- [et_pb_line_break_holder] -->#mr-returns ol.mr-steps li{<!-- [et_pb_line_break_holder] -->  position:relative;counter-increment:s;padding:0 0 0 46px;margin:0 0 16px;min-height:32px;<!-- [et_pb_line_break_holder] -->  display:flex;align-items:center;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] -->#mr-returns ol.mr-steps li:before{<!-- [et_pb_line_break_holder] -->  content:counter(s);position:absolute;left:0;top:0;<!-- [et_pb_line_break_holder] -->  width:32px;height:32px;border-radius:50%;<!-- [et_pb_line_break_holder] -->  background:transparent;border:1px solid var(--mr-gold-soft);color:var(--mr-gold);<!-- [et_pb_line_break_holder] -->  font-family:'Archivo',sans-serif;font-weight:700;font-size:14px;<!-- [et_pb_line_break_holder] -->  display:flex;align-items:center;justify-content:center;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->\/* callout *\/<!-- [et_pb_line_break_holder] -->#mr-returns .mr-note{<!-- [et_pb_line_break_holder] -->  border-left:3px solid var(--mr-gold);background:var(--mr-card-2);<!-- [et_pb_line_break_holder] -->  border-radius:0 12px 12px 0;padding:14px 18px;margin:16px 0 0;font-size:15.5px;color:var(--mr-text);<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] -->#mr-returns .mr-note.mr-warn{border-left-color:var(--mr-no);}<!-- [et_pb_line_break_holder] -->#mr-returns .mr-note strong{color:var(--mr-white);}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->#mr-returns a{color:var(--mr-gold);text-decoration:none;border-bottom:1px solid var(--mr-gold-soft);font-weight:600;}<!-- [et_pb_line_break_holder] -->#mr-returns a:hover{border-bottom-color:var(--mr-gold);}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->\/* ---------- Overview matrix ---------- *\/<!-- [et_pb_line_break_holder] -->#mr-returns .mr-matrix{margin:14px 0 0;}<!-- [et_pb_line_break_holder] -->#mr-returns .mr-mrow{<!-- [et_pb_line_break_holder] -->  display:flex;align-items:center;gap:16px;<!-- [et_pb_line_break_holder] -->  padding:15px 0;border-top:1px solid var(--mr-gold-faint);<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] -->#mr-returns .mr-mrow:first-child{border-top:0;}<!-- [et_pb_line_break_holder] -->#mr-returns .mr-mrow .mr-sit{flex:1;color:var(--mr-white);font-weight:500;font-size:15.5px;}<!-- [et_pb_line_break_holder] -->#mr-returns .mr-mrow .mr-out{flex:1.3;color:var(--mr-text-dim);font-size:14.5px;}<!-- [et_pb_line_break_holder] -->#mr-returns .mr-pill{<!-- [et_pb_line_break_holder] -->  flex:0 0 auto;font-family:'Archivo',sans-serif;text-transform:uppercase;<!-- [et_pb_line_break_holder] -->  letter-spacing:.06em;font-size:10px;font-weight:700;<!-- [et_pb_line_break_holder] -->  border-radius:999px;padding:6px 12px;white-space:nowrap;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] -->#mr-returns .mr-pill.yes{color:var(--mr-gold);border:1px solid var(--mr-gold-soft);background:var(--mr-gold-faint);}<!-- [et_pb_line_break_holder] -->#mr-returns .mr-pill.no{color:var(--mr-no);border:1px solid var(--mr-no-soft);}<!-- [et_pb_line_break_holder] -->#mr-returns .mr-pill.maybe{color:var(--mr-text-dim);border:1px solid var(--mr-gold-faint);}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->\/* ---------- CTA ---------- *\/<!-- [et_pb_line_break_holder] -->#mr-returns .mr-cta{<!-- [et_pb_line_break_holder] -->  text-align:center;background:linear-gradient(180deg,var(--mr-card-2),#000);<!-- [et_pb_line_break_holder] -->  border:1px solid var(--mr-gold-soft);border-radius:24px;padding:46px 30px;margin:38px 0 0;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] -->#mr-returns .mr-cta h2{<!-- [et_pb_line_break_holder] -->  font-family:'Archivo',sans-serif;text-transform:uppercase;letter-spacing:.05em;<!-- [et_pb_line_break_holder] -->  font-weight:800;font-size:clamp(22px,3.4vw,30px);color:var(--mr-white);margin:0 0 12px;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] -->#mr-returns .mr-cta p{color:var(--mr-text-dim);max-width:520px;margin:0 auto 26px;}<!-- [et_pb_line_break_holder] -->#mr-returns .mr-btn{<!-- [et_pb_line_break_holder] -->  display:inline-block;font-family:'Archivo',sans-serif;text-transform:uppercase;<!-- [et_pb_line_break_holder] -->  letter-spacing:.08em;font-weight:700;font-size:14px;color:#000;background:var(--mr-yellow);<!-- [et_pb_line_break_holder] -->  padding:15px 36px;border-radius:999px;border:none;<!-- [et_pb_line_break_holder] -->  box-shadow:0 0 0 0 rgba(243,203,63,.55);transition:box-shadow .3s ease,transform .2s ease;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] -->#mr-returns .mr-btn:hover{box-shadow:0 0 28px 2px rgba(243,203,63,.55);transform:translateY(-2px);}<!-- [et_pb_line_break_holder] -->#mr-returns .mr-divider{height:1px;background:linear-gradient(90deg,transparent,var(--mr-gold-soft),transparent);border:0;margin:30px 0 0;}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->@media(max-width:600px){<!-- [et_pb_line_break_holder] -->  #mr-returns .mr-card{padding:26px 20px;}<!-- [et_pb_line_break_holder] -->  #mr-returns .mr-wrap{padding:48px 16px 64px;}<!-- [et_pb_line_break_holder] -->  #mr-returns .mr-mrow{flex-wrap:wrap;gap:8px;}<!-- [et_pb_line_break_holder] -->  #mr-returns .mr-mrow .mr-sit,#mr-returns .mr-mrow .mr-out{flex:1 1 100%;}<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><\/style>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<div id=\"mr-returns\"><!-- [et_pb_line_break_holder] -->  <\/p>\n<div class=\"mr-wrap\"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <!-- HERO --><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"mr-hero\"><!-- [et_pb_line_break_holder] -->      <pee class=\"mr-eyebrow\">Returns &amp; refunds<\/pee><!-- [et_pb_line_break_holder] -->      <\/p>\n<h1>Returns<\/h1>\n<p><!-- [et_pb_line_break_holder] -->      <\/p>\n<div class=\"mr-intro\"><!-- [et_pb_line_break_holder] -->        <pee>At Mindrush we sell fresh, hygienic products. Because of this, special rules apply to returns and refunds. Please read this page carefully before contacting us.<\/pee><!-- [et_pb_line_break_holder] -->        <pee>Have a question or a doubt? Below you&#8217;ll find answers to the most common questions about returning your order. Still unclear? Reach out at <a href=\"mailto:support@mindrush.eu\">support@mindrush.eu<\/a> and we&#8217;ll help you out.<\/pee><!-- [et_pb_line_break_holder] -->      <\/div>\n<p><!-- [et_pb_line_break_holder] -->      <\/p>\n<div class=\"mr-trust\"><!-- [et_pb_line_break_holder] -->        <span>Fresh &amp; hygienic<\/span><!-- [et_pb_line_break_holder] -->        <span>Discreet EU shipping<\/span><!-- [et_pb_line_break_holder] -->        <span>Refund within 14 days<\/span><!-- [et_pb_line_break_holder] -->      <\/div>\n<p><!-- [et_pb_line_break_holder] -->    <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <!-- CAN I RETURN --><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"mr-card\"><!-- [et_pb_line_break_holder] -->      <\/p>\n<h2>Can I return my order?<\/h2>\n<p><!-- [et_pb_line_break_holder] -->      <pee>Our products are fresh and hygienic, so there is <strong>no statutory 14-day cooling-off period<\/strong> once your order has been shipped.<\/pee><!-- [et_pb_line_break_holder] -->      <pee>In some cases we still allow a return, but only when <strong>all<\/strong> of these conditions are met:<\/pee><!-- [et_pb_line_break_holder] -->      <\/p>\n<ul class=\"mr-list mr-yes\"><!-- [et_pb_line_break_holder] -->        <\/p>\n<li>the product is <strong>unopened<\/strong><\/li>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<li>the seal is <strong>completely intact<\/strong><\/li>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<li>you have received <strong>prior permission<\/strong> from Mindrush<\/li>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<li>the <strong>return shipping costs<\/strong> are paid by the customer<\/li>\n<p><!-- [et_pb_line_break_holder] -->      <\/ul>\n<p><!-- [et_pb_line_break_holder] -->    <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <!-- NOT POSSIBLE --><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"mr-card\"><!-- [et_pb_line_break_holder] -->      <\/p>\n<h2>When is a return not possible?<\/h2>\n<p><!-- [et_pb_line_break_holder] -->      <\/p>\n<ul class=\"mr-list mr-no\"><!-- [et_pb_line_break_holder] -->        <\/p>\n<li>the product has been <strong>opened<\/strong><\/li>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<li>the <strong>seal is broken<\/strong><\/li>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<li>the package has already been <strong>used<\/strong><\/li>\n<p><!-- [et_pb_line_break_holder] -->      <\/ul>\n<p><!-- [et_pb_line_break_holder] -->      <\/p>\n<div class=\"mr-note mr-warn\">We cannot resell these products, so no refund is possible in these cases.<\/div>\n<p><!-- [et_pb_line_break_holder] -->    <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <!-- NOT AT HOME --><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"mr-card\"><!-- [et_pb_line_break_holder] -->      <\/p>\n<h2>Not at home, not collected, or wrong address<\/h2>\n<p><!-- [et_pb_line_break_holder] -->      <pee>The carrier always makes <strong>two delivery attempts<\/strong>. If you are not home for both attempts, or you do not collect the package from a pickup point afterwards, the package is <strong>automatically returned to us<\/strong>.<\/pee><!-- [et_pb_line_break_holder] -->      <pee>In these cases you will <strong>not receive a refund<\/strong>, because we cannot resell the products. This also applies if:<\/pee><!-- [et_pb_line_break_holder] -->      <\/p>\n<ul class=\"mr-list mr-no\"><!-- [et_pb_line_break_holder] -->        <\/p>\n<li>you <strong>refuse delivery<\/strong><\/li>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<li>the address given was <strong>incorrect or incomplete<\/strong><\/li>\n<p><!-- [et_pb_line_break_holder] -->      <\/ul>\n<p><!-- [et_pb_line_break_holder] -->    <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <!-- LOST \/ CUSTOMS (consolidated) --><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"mr-card\"><!-- [et_pb_line_break_holder] -->      <\/p>\n<h2>Lost package or customs seizure<\/h2>\n<p><!-- [et_pb_line_break_holder] -->      <pee>Has your package genuinely been <strong>lost during shipping<\/strong>, or been <strong>seized by customs<\/strong>? Then we&#8217;ll find a solution together. This can be:<\/pee><!-- [et_pb_line_break_holder] -->      <\/p>\n<ul class=\"mr-list mr-yes\"><!-- [et_pb_line_break_holder] -->        <\/p>\n<li>we send a replacement package <strong>one time<\/strong>, or<\/li>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<li>you receive a refund <strong>one time<\/strong><\/li>\n<p><!-- [et_pb_line_break_holder] -->      <\/ul>\n<p><!-- [et_pb_line_break_holder] -->      <\/p>\n<div class=\"mr-note\">This solution applies a <strong>maximum of once per customer<\/strong>. We only do this if the carrier confirms the package has been lost, or customs confirms it has been taken and will not be delivered.<\/div>\n<p><!-- [et_pb_line_break_holder] -->      <pee style=\"margin-top:16px\">Want to ship again after this solution? Then this is <strong>entirely at your own risk<\/strong>. For a second or any later shipment:<\/pee><!-- [et_pb_line_break_holder] -->      <\/p>\n<ul class=\"mr-list mr-no\"><!-- [et_pb_line_break_holder] -->        <\/p>\n<li>we give <strong>no refund<\/strong><\/li>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<li>we send <strong>no new package<\/strong><\/li>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<li>not even in the case of loss or customs seizure<\/li>\n<p><!-- [et_pb_line_break_holder] -->      <\/ul>\n<p><!-- [et_pb_line_break_holder] -->    <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <!-- COSTS & REFUND --><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"mr-card\"><!-- [et_pb_line_break_holder] -->      <\/p>\n<h2>Return costs &amp; refund<\/h2>\n<p><!-- [et_pb_line_break_holder] -->      <pee>Return shipping costs are the responsibility of the customer. The amount paid for the product is refunded <strong>within 14 days<\/strong> of us receiving the returned item.<\/pee><!-- [et_pb_line_break_holder] -->    <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <!-- WHEN REFUND --><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"mr-card\"><!-- [et_pb_line_break_holder] -->      <\/p>\n<h2>When will you get a refund or a solution?<\/h2>\n<p><!-- [et_pb_line_break_holder] -->      <pee>Only in these situations:<\/pee><!-- [et_pb_line_break_holder] -->      <\/p>\n<ul class=\"mr-list mr-yes\"><!-- [et_pb_line_break_holder] -->        <\/p>\n<li>you received the <strong>wrong product<\/strong><\/li>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<li>the product <strong>arrived damaged<\/strong><\/li>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<li>we <strong>made a mistake<\/strong><\/li>\n<p><!-- [et_pb_line_break_holder] -->      <\/ul>\n<p><!-- [et_pb_line_break_holder] -->      <pee style=\"margin-top:14px\">Then email us <strong>within 48 hours of receipt<\/strong> with:<\/pee><!-- [et_pb_line_break_holder] -->      <\/p>\n<ul class=\"mr-list mr-yes\"><!-- [et_pb_line_break_holder] -->        <\/p>\n<li>your <strong>order number<\/strong><\/li>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<li>a brief explanation<\/li>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<li>photos, if relevant<\/li>\n<p><!-- [et_pb_line_break_holder] -->      <\/ul>\n<p><!-- [et_pb_line_break_holder] -->      <\/p>\n<div class=\"mr-note\">Send it to <a href=\"mailto:support@mindrush.eu\">support@mindrush.eu<\/a>.<\/div>\n<p><!-- [et_pb_line_break_holder] -->    <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <!-- REGISTER RETURN --><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"mr-card\"><!-- [et_pb_line_break_holder] -->      <\/p>\n<h2>How to register a return<\/h2>\n<p><!-- [et_pb_line_break_holder] -->      <\/p>\n<ol class=\"mr-steps\"><!-- [et_pb_line_break_holder] -->        <\/p>\n<li>Email <a href=\"mailto:support@mindrush.eu\">support@mindrush.eu<\/a> first.<\/li>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<li>Wait for our permission.<\/li>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<li>We send you the return address.<\/li>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<li>Send the product back unopened, at your own expense.<\/li>\n<p><!-- [et_pb_line_break_holder] -->      <\/ol>\n<p><!-- [et_pb_line_break_holder] -->      <\/p>\n<div class=\"mr-note mr-warn\">We do not accept returns without prior permission.<\/div>\n<p><!-- [et_pb_line_break_holder] -->    <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <!-- OVERVIEW MATRIX --><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"mr-card\"><!-- [et_pb_line_break_holder] -->      <\/p>\n<h2>Quick overview: when do you get your money back?<\/h2>\n<p><!-- [et_pb_line_break_holder] -->      <\/p>\n<div class=\"mr-matrix\"><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"mr-mrow\"><!-- [et_pb_line_break_holder] -->          <span class=\"mr-sit\">Product unopened (after consultation)<\/span><!-- [et_pb_line_break_holder] -->          <span class=\"mr-out\">We check together whether a return is possible<\/span><!-- [et_pb_line_break_holder] -->          <span class=\"mr-pill maybe\">Case by case<\/span><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"mr-mrow\"><!-- [et_pb_line_break_holder] -->          <span class=\"mr-sit\">Product opened<\/span><!-- [et_pb_line_break_holder] -->          <span class=\"mr-out\">A refund is not possible<\/span><!-- [et_pb_line_break_holder] -->          <span class=\"mr-pill no\">No refund<\/span><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"mr-mrow\"><!-- [et_pb_line_break_holder] -->          <span class=\"mr-sit\">Not at home \/ not collected<\/span><!-- [et_pb_line_break_holder] -->          <span class=\"mr-out\">A refund is not possible<\/span><!-- [et_pb_line_break_holder] -->          <span class=\"mr-pill no\">No refund<\/span><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"mr-mrow\"><!-- [et_pb_line_break_holder] -->          <span class=\"mr-sit\">Address incorrect or incomplete<\/span><!-- [et_pb_line_break_holder] -->          <span class=\"mr-out\">A refund is not possible<\/span><!-- [et_pb_line_break_holder] -->          <span class=\"mr-pill no\">No refund<\/span><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"mr-mrow\"><!-- [et_pb_line_break_holder] -->          <span class=\"mr-sit\">Lost package (confirmed)<\/span><!-- [et_pb_line_break_holder] -->          <span class=\"mr-out\">New package or your money back<\/span><!-- [et_pb_line_break_holder] -->          <span class=\"mr-pill yes\">Refund<\/span><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"mr-mrow\"><!-- [et_pb_line_break_holder] -->          <span class=\"mr-sit\">Customs stops the package<\/span><!-- [et_pb_line_break_holder] -->          <span class=\"mr-out\">New package or your money back<\/span><!-- [et_pb_line_break_holder] -->          <span class=\"mr-pill yes\">Refund<\/span><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"mr-mrow\"><!-- [et_pb_line_break_holder] -->          <span class=\"mr-sit\">Product broken or wrongly delivered<\/span><!-- [et_pb_line_break_holder] -->          <span class=\"mr-out\">New package or your money back<\/span><!-- [et_pb_line_break_holder] -->          <span class=\"mr-pill yes\">Refund<\/span><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] -->      <\/div>\n<p><!-- [et_pb_line_break_holder] -->      <\/p>\n<div class=\"mr-note\" style=\"margin-top:18px\">This overview is for explanation only. The full conditions are described above on this page. Not sure whether your situation is covered? Contact us, we&#8217;re happy to help.<\/div>\n<p><!-- [et_pb_line_break_holder] -->    <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <!-- CTA --><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"mr-cta\"><!-- [et_pb_line_break_holder] -->      <\/p>\n<h2>Need help with a return?<\/h2>\n<p><!-- [et_pb_line_break_holder] -->      <pee>Email us first with your order number and we&#8217;ll guide you through the next steps.<\/pee><!-- [et_pb_line_break_holder] -->      <a class=\"mr-btn\" href=\"mailto:support@mindrush.eu\">Contact us<\/a><!-- [et_pb_line_break_holder] -->      <\/p>\n<hr class=\"mr-divider\"><!-- [et_pb_line_break_holder] -->    <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <\/div>\n<p><!-- [et_pb_line_break_holder] --><\/div>\n<p>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_yoast_wpseo_title":"Returns & Refunds \u2013 Policy & Information %%page%% %%sep%% %%sitename%%","_yoast_wpseo_metadesc":"Learn about our returns and refunds. 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