Shipping policy – Mindrush
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At Mindrush, we aim to process and ship every order with care, discretion, and transparency. Below you'll find clear information about our shipping process, delivery times, and responsibilities.
Order Processing
All orders are processed within 1 or 2 business day after payment confirmation.
Orders placed on weekends or public holidays are processed on the next business day.
Once your order has been handed over to the carrier, you will receive a shipping confirmation email with tracking information (where available).
Shipping Destinations
Mindrush ships to a large number of countries within the European Union.
Availability of shipping may vary depending on local regulations and logistics partners. If shipping to your country is not available at checkout, it means we currently cannot deliver to that destination.
Delivery Times
Estimated delivery times depend on the destination country:
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Netherlands: 1–2 business days
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Other EU countries: 2–8 business days
These timeframes are estimates and not guarantees. Delays may occur due to customs checks, local postal services, holidays, or unexpected circumstances.
Discreet Packaging
All Mindrush orders are shipped in plain, discreet packaging.
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No product names or brand references on the outside
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Neutral sender information
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Privacy-focused handling
Your order will not reveal its contents to third parties.
Lost or Seized Shipments
In rare cases, a shipment may become lost in transit or be seized by a carrier or authority before delivery.
If this happens, Mindrush will take responsibility and offer a fair solution. After reviewing the situation, we will either:
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Resend the order at no additional cost, or
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Provide a full refund, depending on the circumstances and customer preference.
To start this process, please contact our support team with your order number and any available tracking information. We will review each case individually and aim to resolve it as quickly and transparently as possible.
Our goal is to ensure that every customer is treated fairly, even when issues occur outside of our direct control.
Shipping Costs
Shipping costs are calculated at checkout and depend on:
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Destination country
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Selected shipping method
Any applicable shipping fees will always be shown before payment.
Tracking & Delivery Responsibility
Once an order has been shipped and marked as delivered by the carrier, responsibility transfers to the customer.
If tracking indicates that a package has been delivered but you have not received it, we recommend first contacting the local carrier or postal service. In many cases, packages are delivered to neighbors, pickup points, or local post offices.
Mindrush is not responsible for delays or delivery issues caused by carriers once the package has been handed over.
Incorrect or Incomplete Address
Customers are responsible for providing a correct and complete shipping address at checkout.
If an order is returned to us due to an incorrect or incomplete address, refused delivery, or failure to collect the package, no refund will be issued.
If the customer wishes to have the order shipped again, additional shipping costs apply and the reshipment is carried out entirely at the customer's risk.
Lost or Damaged Shipments
If your order arrives damaged or appears to be lost in transit, please contact us within 48 hours of the expected delivery date.
Include:
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Your order number
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A description of the issue
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Photos (if applicable)
We will review the situation and determine an appropriate solution in line with our policies.
Questions
If you have any questions regarding shipping, delivery, or your order status, feel free to contact our support team:
We aim to respond within 1 business day.